Adult Social Care - Information Leaflets
Leaflet library for Adult Social Care information.
This brochure provides an overview of West Berkshire Council's adult social care information leaflets and booklets.
If you would like:
- to talk to someone about care and support
- a paper copy of any of these leaflets
- information in an alternative format or translation
please contact Adult Social Care on: 01635 503050, or email: adultcare@westberks.gov.uk.
Click the leaflet headings below to find further details:
- Adult Social Care - Working with you to understand your needs and circumstances
- Adult Social Care - Working with you to understand your needs and circumstances - Easy Read
- Adult Abuse is everybody's business
- Adult Abuse is everybody's business - Easy Read
- Adult Social Care: Customer Charter
- West Berkshire Autism Partnership Board
- Care homes and agencies - Berkshire Care Directory
- Care homes - West Berkshire Council
- Carers information booklet - Do you look after someone?
- Carers Information gathering form - request an assessment
- Charges for your social care
- Charges for your social care - Easy Read
- Complaints - We are listening
- Complaints - Easy Read version
- Deputyship - Support to complete forms
- Disabled Facilities Grants
- Emotional Wellbeing- Your pocket guide to local Mental Health services
- Extra care housing schemes
- Extra care housing and associated costs
- Hospital Discharge - care after leaving hospital in West Berkshire
- Managing with Deafness and Hearing Loss
- Managing with Sight Loss
- Personal Budgets info from West Berkshire Council (often referred to as a direct payment)
- Personal Budgets info from West Berkshire Council (often referred to as a direct payment) - Easy Read
- Resource Centres - WBC
- Shared Lives
- Shared Lives - Service User Guide - Easy Read version
- Shared Lives - GDPR Guide - Easy Read
- Single Handed Care service
- Technology Enabled Care (TEC) Monitoring and Response Service
- Adult Social Care Transitions Team Information
- Your right to know - requesting personal information under the Data Protection Act 1998
- What do we do with your data?
![1_Adult Social Care]()
This leaflet explains the ways in which we help with care and support.
https://www.westberks.gov.uk/adultcare
Leaflet owner: Adult Social Care
![1_Adult Social Care - Easy Read]()
This leaflet explains the ways in which we help with care and support.
Leaflet owner: Adult Social Care
![2_Adult Abuse is everybody's business]()
This leaflet explains what to do if you suspect a vulnerable adult is being abused.
Safeguarding Adults Leaflet - A5 booklet [1MB]
An easy read version is also available below.
Leaflet owner: Safeguarding Team
![3_Adult Abuse is everybody's business - Easy read]()
This leaflet explains what to do if you suspect a vulnerable adult is being abused.
Safeguarding Adults Easy Read Leaflet [1MB]
You can raise a safeguarding alert online
Leaflet owner: Safeguarding Team
![4_Adult Social Care - Customer Charter]()
What you can expect when you contact Adult Social Care - what our team will do and what we ask from you.
Adult Social Care - Customer Charter - Large Print [787KB]
https://www.westberks.gov.uk/asc-customer-charter
Leaflet owner: Adult Social Care
![6_West Berkshire Autism Partnership Board]()
This pack is for adults who have either received a diagnosis of an Autism Spectrum Condition (ASC) or for people who haven't received a formal diagnosis but suspect they might be autistic. Knowing what information and support is on offer and how to find it can be difficult.
Information for adults living with an Autism Spectrum Condition in West Berkshire [1MB]
www.westberks.gov.uk/autismsupport
Leaflet owner: WB Autism Partnership Board
![8_Care homes and agencies - Berkshire Care Directory - Oct 2024]()
Berkshire Care Directory [4MB]
Care homes & Home Care Agencies in the Berkshire area
Care Quality Commission monitor, inspect and regulate health and social care services. Find inspection reports including ratings to help with choosing the right care.
Booklet published for 6 Unitary Authorities
![9_Care homes - West Berkshire Council]()
Use the links below to access information on the homes & leaflets.
Birchwood Care Home Brochure [388KB]
Notrees Care Home Service User Guide [507KB]
Willows Edge Care Home Service User Guide [407KB]
www.westberks.gov.uk/carehomes
Leaflet owner: Service Manager Responsive Care Providers
![10_Carers Information Booklet-Do you look after someone]()
Web version of information for carers booklet including Help for Carers from West Berkshire Council and other organisations including the Reading and West Berkshire Carers Partnership hub.
Information for Carers Booklet [2MB]
www.westberks.gov.uk/carerssupport
Booklet owner: Adult Social Care
![11_Carers Information gathering form - request an assessment]()
Carers assessments and working out what support you need. This document provides a range of questions/prompts that may help you consider your caring role.
Carers 'Understanding your Needs' Form [675KB]
Booklet owner: Adult Social Care
![31 Charges for your social care]()
Use the links below to access copies of the leaflets.
Guidance Notes - Charging for Non-Residential Care [729KB]
Guidance Notes - Charging for Non-Residential Care - Large Print [734KB]
Guidance Notes - Charging for Residential Care [721KB]
Guidance Notes - Charging for Residential Care - Large Print [725KB]
Care Home Top Up Payments [172KB]
Guidance Notes - Deferred Payment [539KB]
Extra care housing and associated costs leaflet [1MB]
Extra Care Housing and Associated Costs Leaflet - Large Print [1MB]
Link here : https://www.westberks.gov.uk/chargesforyourcare
For information on direct payments/personal budgets see page below
Leaflets owner: Diane Herd
![Image of Easy Read Leaflet - Guidance Notes - ASC charging]()
This leaflet explains how we work out if you should pay towards your care and support.
Guidance Notes in Easy Read - charges for your care [1MB]
It is a combined Easy Read version of:
- Guidance Notes - Charging for residential and nursing care homes
- Guidance Notes - Charging for non-residential care services
Leaflet owner: Diane Herd
![13_Complaints - we are listening]()
How to complain about or comment on adult social care services.
Listening to Your Views - How to Complain About or Comment on Adult Social Care Services [140KB]
Download the leaflet above, or complete online.
www.westberks.gov.uk/complaintsaboutcare
Leaflet owner: Alison Lewthwaite
![14_Complaints - easy read version]()
How to complain about or comment on adult social care services.
Easy Read Leaflet - How to Complain About or Comment on Adult Social Care Services [489KB]
Leaflet owner: Alison Lewthwaite
![15_Deputyship - Support to complete forms]()
Staff in West Berkshire Council's Deputyship Team can offer support to complete the Deputyship application form if you are unable to complete the form.
There is a cost for this service.
- Deputyship Application - £408
Email: deputyship@westberks.gov.uk
Form to request support completing Deputyship [112KB]
https://www.westberks.gov.uk/ascmanagingfinances
Leaflet owner: Senior Deputyship Officer
![16_Disabled Facilities Grants]()
Disabled Facilities Grants (DFGs) of up to £30,000 are available for work that's 'necessary and appropriate' to help a disabled person live more independently in their own home. The grants are available to both home owners and private tenants.
Disabled Facilities Grant [1MB]
Disabled Facilities Grant Leaflet - Large Print [1MB]
Tel: 01635 519680
https://www.westberks.gov.uk/disabledfacilitiesgrants
Leaflet owner: Home Improvement Agency Officer
![17_Emotional Wellbeing - Your pocket guide to local Mental Health Services]()
A leaflet which folds down to a credit size card.
Online mental health service directory June 2023 [3MB]
https://www.westberks.gov.uk/general-health-wellbeing-resources
Leaflet owner: Rachel Johnson, Communities and Wellbeing
![18_Extra care housing schemes]()
Use the links below to access copies of the leaflets
Providing modern accommodation, on-site care and support facilities for people with a social care need.
Redwood House Extra Care Scheme Brochure [3MB]
Alice Bye Court Extra Care Scheme Brochure [8MB]
Audrey Needham House Extra Care Scheme Brochure [907KB]
Leaflet owner: Respective Housing Associations
![19_Extra care housing and associated costs]()
There are three parts to the cost of living in an extra care scheme:
- cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
- service charge, payable to the housing provider - for home maintenance and communal facilities
- care and support costs, payable to West Berkshire Council
Extra care housing and associated costs leaflet [1MB]
Extra Care Housing and Associated Costs Leaflet - Large Print [1MB]
www.westberks.gov.uk/extracarehousing
Leaflet owner: Diane Herd
![A screen shot of the first page of our hospital discharge leaflet.]()
A leaflet that explains what happens with your care after you leave hospital.
Care after hospital discharge in West Berkshire [331KB]
https://www.westberks.gov.uk/leavinghospital
Leaflet owner: Ann Tubbs
![20_Managing with Deafness and Hearing Loss]()
An information handbook for deaf and hard of hearing residents of West Berkshire.
Handbook - Managing with deafness or hearing loss [608KB]
Call Sensory Needs Team on 01635 503704
Email : sensoryneeds@westberks.gov.uk
www.westberks.gov.uk/sensoryneeds
Leaflet owner: Helen Hickey
![21_Managing with Sight Loss]()
An information handbook for Visually Impaired residents of West Berkshire.
Handbook - Managing with Sight Loss [573KB]
Call Sensory Needs Team on 01635 503704
Email : sensoryneeds@westberks.gov.uk
www.westberks.gov.uk/sensoryneeds
Leaflet owner: Helen Hickey
![22_Personal Budgets info from West Berkshire Council]()
Use the links below to access information leaflets
Direct Payments and other ways to use your Adult Social Care Personal Budget.
Adult Personal Budgets - Direct Payments - What You Need to Know - Large Print [1MB]
Adult Personal Budgets - Direct Payment Guide [249KB]
Adult Personal Budgets - Direct Payment Agreement [313KB]
https://www.westberks.gov.uk/directpayments
Leaflet owner: Mary Froom
![22_Personal Budgets info from West Berkshire Council - Easy Read]()
This leaflet explains about Direct Payments for adults in Easy Read format.
Easy Read Guide to Direct Payments [1MB]
https://www.westberks.gov.uk/directpayments
Leaflet owner: Mary Froom
![23_Resources Centres - WBC]()
Use the links below to access Centre information & leaflets.
Phoenix Centre Brochure [3MB] / 01635 520150
Hungerford Resource Centre Brochure [3MB] / 01488 682601
Greenfield House Resource Centre brochure [3MB] / 0118 943 2074
www.westberks.gov.uk/communitydaycentres
Leaflet owner: Resource Centre Managers
![5_Shared Lives]()
Some people may need help to live independently and stay well. This leaflet explains what West Berkshire Shared Lives means for people in West Berkshire.
What can Adult Placement Shared Lives do for you? [1MB]
www.westberks.gov.uk/sharedlives
Leaflet owner: Shared Lives Team
![A screen shot of the front page of our easy read Shared Lives Service User Guide.]()
Some people may need help to live independently and stay well. This Easy Read leaflet explains what West Berkshire Shared Lives is and how the service works for the user.
West Berkshire Shared Lives Scheme Service Users Guide - Easy Read [5MB]
www.westberks.gov.uk/sharedlives
Leaflet owner: Shared Lives Team
![A screen shot of the first page of our easy read Shared Lives GDPR Guide]()
Some people may need help to live independently and stay well. This Easy Read leaflet explains how West Berkshire Shared Lives keeps your information.
West Berkshire Shared Lives Scheme GDPR Guide - Easy Read [2MB]
www.westberks.gov.uk/sharedlives
Leaflet owner: Shared Lives Team
![30_Single Handed Care Service]()
This leaflet explains how our team can deliver a person-centred assessment of an individual's moving and positioning needs with the aim to enable one carer to deliver their care.
Single Handed Care Leaflet - Large Print version [267KB]
Single Handed Care Leaflet - A5 booklet version [662KB]
Leaflet owner: Review Team, Adult Social Care
![24_Technology Enabled Care (TEC)]()
Telecare, monitoring and response services to help support vulnerable people at home.
Technology Enabled Care (TEC) Monitoring and Response Service A5 booklet [1MB]
Technology Enabled Care (TEC) Monitoring and Response Service Leaflet - Large Print [88KB]
Technology Enabled Care (TEC) Monitoring and Response Service Leaflet - Our Charges [80KB]
https://www.westberks.gov.uk/communityalarmsandtec
What is the best system for you? The Which website provides good information along with NHS England website
Leaflet owner: Adult Social Care
![25_Adult Social Care Transitions Team Information]()
Transition planning for disabled young people.
Adult Social Care Transition Team - Information Leaflet [727KB]
Use this link to access the Local Offer
Information available on the West Berkshire Directory
https://www.westberks.gov.uk/adultcaretransition
Leaflet owner: Magdelena Hove
![26_Your right to know]()
This handout explains your rights, as a user of Council services, how to access your personal information and to be provided with information about the uses to which it is put.
Data Protection - Your Right to Know Leaflet [139KB]
Leaflet owner: Legal Services
![27_What do we do with your data]()
We collect information to help us to arrange your care. We only share your information with organisations we work with to meet your needs
What do we do with your data in Adult Social Care [190KB]
Click here to find out more about how Adult Social Care use the data you give us.
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