Customer Services Enquiry Form

Assistance with a range of issues related to council services

1. You can save a record of your enquiry by logging in to your My Account or registering for one by clicking on Register below.
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1. You can report problems with roads, streetlights, overgrown vegetation and other things online.
  
  We provide an Out of Hours Emergency Contact Centre that can be contacted for a limited number of issues that require immediate action by council services.
  
  For out-of-hours emergencies regarding social care for adults and children or homelessness please contact the Emergency Duty Team on 01344 786543.
What does your query relate to?
1. Benefits
  
  Before getting in touch, you may find what you need already on our Benefits pages.
  You can:
  - find information about and apply for housing benefit or Council Tax Reduction
  - ask for advice about benefits
  
  If you still require further info etc about Benefits, please click the "Next" button (takes you to another page)
2. Business Rates and BID
  
  Before getting in touch, you may find what you need already on our Business Rates pages.
  You can:
  - find guidance on current business rates
  - find out about reductions and relief
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
3. Bins or Recycling
  
  Before getting in touch, you may find what you need already on our Rubbish and Recycling pages.
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
4. Council Tax
  
  Before getting in touch, you may find what you need already on our Council Tax pages.
  You can:
  - pay your Council Tax
  - find out about Council Tax banding and charges
  - find out about Council Tax reduction, discounts and exemptions
  - ask for advice about your Council Tax
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
5. Highways / Countryside
  
  Before getting in touch, you may find what you need already on our Roads or Parks and Countryside pages.
  You can report a problem with the roads, paths and countryside using our Report a Problem form.
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
6. Libraries
  
  Before getting in touch, you may find what you need already on our Libraries Pages.
  You can:
  - read about library fees and charges
  - search the library catalogue
  - renew your library loans
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
7. Planning
  
  Before getting in touch, you may find what you need already on our Planning and Building Control pages.
  You can:
  - find and comment on planning applications
  - find advice on the planning application process
  - see our Local Plan Review (LPR)
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
8. Something else
  
  Before getting in touch, you may find what you need already on our website. Either search for what you need or you can look through:
  - all our service areas
  - information and services about the council, councillors, voting and consultations
  - information and services about community support, life events and public health
  - our news and blogs
  
  If you cannot find the answer to your query on these pages please click the "Next" button to submit an enquiry.
Query relates to
1. Benefits
2. Bins or Recycling
3. A problem with something
4. Council Tax
5. Business Rates and BID
6. Highways / Countryside
7. Planning
8. Something Else
1. * Please correct any of the validation issues highlighted above