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Technical issues with some online and phone payments

We are experiencing some technical issues with some of our services, including online and phone payments, which are currently unavailable due to an external outage. Teams are working to fix it.

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  • Easy Read Leaflet - How to Complain About or Comment on Adult Social Care Services (Adobe pdf files)

    https://westberks.gov.uk/media/42405/Easy-Read-Leaflet-How-to-Complain-About-or-Comment-on-Adult-Social-Care-Services/pdf/Easy_read_complaints_leaflet_Jul_2025_v6_accessibility_checked.pdf?m=1752165027287

    Easy Read in partnership with Making a complaint about Adult Social Care services If you are unhappy let us know Tell us what you want to complain about. You ma...

  • Listening to Your Views - How to Complain About or Comment on Adult Social Care Services (Adobe pdf files)

    https://westberks.gov.uk/media/36203/Listening-to-Your-Views-How-to-Complain-About-or-Comment-on-Adult-Social-Care-Services/pdf/20250710-ASC_Complaints_leaflet_A5_Jul_2025.pdf?m=1752235706907

    We are listening Adult Social Care Services Complaints, Compliments and Comments Who can make a complaint to us? • Any adult who currently receives or has recei...

  • Adult Social Care Referral Form - NHS Professional Use Only (Documents)

    https://westberks.gov.uk/media/63977/Adult-Social-Care-Referral-Form-NHS-Professional-Use-Only/doc/Referral_form_-_Adult_Social_Care.docx?m=1753092362417

    REFERRAL FORM NHS HEALTH PROFESSIONAL ASC ADULT SOCIAL CARE Adult Social Care Referral Form - NHS Professional Use Only Referral form from Health Professionals ...

  • West Berkshire Shared Lives Scheme Guide - Easy Read (Adobe pdf files)

    https://westberks.gov.uk/media/51817/West-Berkshire-Shared-Lives-Scheme-Guide-Easy-Read/pdf/West_Berkshire_Shared_Lives_Guide_Easy_Read_v5_Jul_2025_Complete.pdf?m=1753094396590

    Guide to West Berkshire Council Shared Lives What is the Shared Lives Scheme? The Shared Lives Scheme is about people sharing family life with a Shared Lives Ca...

  • Guidance Notes - Deferred Payment (Adobe pdf files)

    https://westberks.gov.uk/media/36837/Guidance-Notes-Deferred-Payment/pdf/ASC_Guidance_deferred_payments_July_2025.pdf?m=1752596715367

    GUIDANCE, CHARGES, FEES, PAYING, COSTS, DEFERRED, PAYMENTS, CARE Guidance Notes - Deferred Payment Guidance Notes - Deferred Payment

  • Direct Payment Agreement for Adults (Adobe pdf files)

    https://westberks.gov.uk/media/42980/Direct-Payment-Agreement-for-Adults/pdf/Direct_Payment_Agreement_V_2.1_Mar_24.pdf?m=1753359112343

    WBC DIRECT PAYMENT AGREEMENT Direct Payment Agreement for Adults This Direct Payment Agreement sets out the steps that you need to take when you receive your di...

  • Adult Social Care Transitions Team - Information Leaflet in Easy Read (Adobe pdf files)

    https://westberks.gov.uk/media/64039/Adult-Social-Care-Transitions-Team-Information-Leaflet-in-Easy-Read/pdf/ASC_Transitions_Team_Information_-_Easy_Read_v1_0625.pdf?m=1753373634433

    Adult Social Care Transition Team Information Page | 1 Introduction This guide is to help you understand how we can help plan your care as you get older and bec...

  • ASC Charging Policy (Adobe pdf files)

    https://westberks.gov.uk/media/36838/ASC-Charging-Policy/pdf/Charging_policy_V_1.14_March_2025.pdf?m=1742309720593

    POLICY, CHARGES, FEES, PAYING, COSTS, NON-RESIDENTIAL, RESPITE, RESIDENTIAL CARE ASC Charging Policy ASC Charging Policy

  • Deferred Payment Agreement Policy (Adobe pdf files)

    https://westberks.gov.uk/media/39276/Deferred-Payment-Agreement-Policy/pdf/Deferred_Payment_Policy_-_Apr_25.pdf?m=1742310432957

    Deferred Payment Agreement Policy Document Control Document Ref: DPA01 Date Created: March 2015 Version: 1.8 Date Modified: March 2025 Revision due March 2026 A...

  • Residents' Property in care homes (Adobe pdf files)

    https://westberks.gov.uk/media/8825/Residents-Property-in-care-homes/pdf/Residents_property_in_care_homes_guidance_Final_V_2.3_May_2025.pdf?m=1747305231620

    Residents’ property in care Reference: Version No: 2.3 homes - guidance Issue Date: May 2025 Document Control Document Ref: Date Created: Dec 2006 Version: 2.3 ...

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