Information for Support with Confidence Personal Assistants

Joining the Scheme as a Provider

Information about the scheme  Support with Confidence Leaflet for providers [1MB]

To become a provider, you will need to complete the  Application Form [586KB]  

We will also require you to agree to comply with the  Code of Conduct [902KB]

If you don't already have one, you will need to complete a DBS check.

You will also need to do the Care Certificate training and a few additional modules. Members and applicants can access e-learning free of charge.
 

Professional Documents

You will need to have a provider Contract, Complaints Procedure and clear Invoice in order to join the scheme.

We have provided templates and guidance below:

• Contract Template [63KB]
• Complaints Procedure Template [18KB]
• Invoice Template [10KB]
• Invoice Guidance [180KB]
• Register with the Information Commissioners Office
• Guidance on producing a GDPR compliant Privacy Notice

Further Information

You can find more information about becoming a provider in the following documents and webpages:

• Frequently Asked Questions [901KB]
• Gifts, wills and LPA Guidance [319KB]
• Support with Confidence: CQC Guidance [139KB]
• Support with Confidence: HMRC Guidance [101KB]
• Code of Conduct for Healthcare Support Workers and Adult Social Care Workers

For further information about the scheme in West Berkshire and Wokingham, please contact Support with Confidence.

For information on how we use your data please see our Privacy Notice  Privacy Notice [371KB]
 

Safeguarding

You can find information about how to recognise and report safeguarding concerns on the Berkshire Safeguarding Adults website.

There is more guidance here, based on different scenarios  WEST OF BERKSHIRE ADULT SAFEGUARDING THRESHOLD GUIDANCE [624KB] .

You can also read the  Safeguarding vs safeguarding guidance [826KB] . 

For advice on safeguarding concerns, you can contact:

• West Berkshire - phone 01635 519056 or email safeguardingadults@westberks.gov.uk
• Reading - phone 01189 376 550 or email Safeguarding.adults@reading.gov.uk
• Wokingham - phone 0118 974 6371 or email adultsafeguardinghub@wokingham.gov.uk
   

Care quality concerns

For advice on care concerns, you can contact:

• West Berkshire - phone 01635 503050 or email adultcare@westberks.gov.uk
• Reading - phone 0118 937 3747 
• Wokingham Health and Social Care Hub - phone 0300 365 1234

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