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My Family First (MFF)

About our My Family First (MFF) service and what we do

My Family First (MFF) works with partner agencies to provide support to children, young people and their families where:

  • children or young people are at risk of, or subject to, Child Sexual Exploitation (CSE)
  • children or young people go missing from education or home
  • there is parental substance misuse, parental mental health and/or domestic abuse
  • children or young people are experiencing difficulties at home
  • family's need support to manage challenging behaviours

MFF is made up of Intervention Workers, Missing and Exploitations Workers and Family Group Conference (FGC) Coordinators. They all work sensitively and creatively to support children and young people within their family (and those who are not living with their own family) to achieve their full potential.

MFF works with children, young people and families (and often schools and other agencies) to create, or support, a plan to help improve their lives. They make sure that everyone's voice is heard. The plans are then reviewed after six weeks, and also three months, and can be extended if necessary to help monitor the progress of the family.

MFF has a focus on earlier help, working closely with partners to provide them with advice, guidance and approaches that may be helpful to families.

If a professional or family member believes that support from MFF would be beneficial, they need to contact MFF directly or our Contact, Advice and Assessment Service (CAAS), to discuss what support may be available.

Contact us

You can email us at, or you can call us on 01635 503 400.

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